Privacy Policy – hq177 Pakistan Online Gaming Platform

1 Overview

hq177 is an online gaming and sports betting platform serving players in Pakistan. When you use our platform — whether you are placing a bet on a PSL match, spinning a slot, withdrawing PKR winnings via JazzCash, or simply browsing — we collect certain information about you. This Privacy Policy is our commitment to being transparent about what that information is, why we need it and how we keep it safe.

We do not sell your personal data. We do not share it with advertisers. The data we collect is used to operate your account, process PKR transactions, maintain platform security and improve the overall experience for Pakistan players. Nothing more.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which form part of your agreement with hq177. If you have any questions about how your data is handled, you can always reach out to our support team — contact details are at the bottom of this page.

2 Data We Collect

The personal data hq177 collects falls into several categories depending on how you interact with the platform:

We collect only what we genuinely need. You will not be asked for data that has no clear purpose in running your account or keeping the platform secure.

3 How We Use Your Data

The data hq177 collects is used for the following purposes:

• Account management: Creating, verifying and maintaining your hq177 account so you can deposit, play and withdraw without issues.
• Transaction processing: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast and bank transfer. Your financial data is used only to complete the transactions you request.
• Identity verification (KYC): Confirming your age and identity as required to operate a responsible gaming platform. This step protects both you and the integrity of the platform.
• Platform security: Detecting and preventing fraud, suspicious account activity, bonus abuse and unauthorised access. Device and IP data help us identify patterns that may indicate misuse.
• Responsible gaming: Using your gaming activity data to monitor for signs of problem gambling behaviour and to apply limits you have set for yourself — such as deposit limits or session timers.
• Customer support: Using your account and communications history to resolve queries, disputes and account issues efficiently.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the platform's performance, game selection and user experience for Pakistan players.
• Marketing communications: Sending you bonus offers, promotions and platform updates via SMS or email — but only where you have opted in to receive these. You can opt out at any time.

hq177 does not use your data for automated individual decision-making that produces significant legal effects, except in cases of fraud detection where human review is applied to flagged cases.

4 Legal Basis for Processing

hq177 processes your personal data on one or more of the following grounds:

• Contractual necessity: Processing required to provide the services you registered for, including account management, payment processing and game access.
• Legitimate interests: Processing necessary to protect the platform from fraud, to maintain security, and to improve services — where these interests do not override your fundamental rights.
• Legal obligation: Processing required to comply with applicable record-keeping, anti-money laundering and identity verification obligations.
• Consent: Processing based on your explicit opt-in, specifically for marketing communications. Consent can be withdrawn at any time without affecting your account or the services available to you.

5 Payments and PKR Transaction Data

All financial transactions on hq177 are processed in Pakistani Rupees (PKR). When you make a deposit via JazzCash, Easypaisa, Raast or direct bank transfer, we collect only the reference information needed to confirm and record that transaction. We do not store full bank account numbers or card numbers on our own servers — payment processing is handled through secure third-party payment gateways that are bound by their own data protection obligations.

Your transaction history — including deposit amounts, withdrawal requests and bonus credits — is stored within your account and is accessible to you at all times through your account dashboard. This history is also retained for the period required under our record-keeping obligations.

Financial data associated with your account is never sold, rented or shared with third parties for marketing or advertising purposes. Period.

6 Sharing Your Data

hq177 does not sell personal data. We share data with third parties only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive only the transaction data strictly necessary to process your PKR payments.
• Identity verification providers: Where KYC verification is completed through a third-party service, your identity documents are shared with that provider under strict data handling agreements.
• Technology providers: Platform infrastructure, hosting, analytics and customer support tools may involve third-party service providers who process data on our behalf under data processing agreements that bind them to appropriate security standards.
• Legal obligations: hq177 may disclose data to relevant authorities where required by law, including in connection with fraud investigations or legal proceedings. We do not disclose data voluntarily beyond what is legally required.
• Business transfers: In the event of a merger, acquisition or restructuring of hq177's business, user data may be transferred as part of that process. You will be notified if such a transfer materially affects how your data is handled.

All third parties who receive personal data from hq177 are contractually required to keep it confidential, use it only for the specified purpose and maintain appropriate security measures.

7 Cookies and Tracking Technologies

hq177 uses cookies and similar technologies to make the platform work properly and to improve your experience. Here is a plain summary of the cookies we use:

• Essential cookies: Required for the platform to function. These keep you logged in during your session, remember your language preference and enable secure payment flows. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, where sessions drop off, and how the mobile app performs. This data is aggregated and anonymised. We use it to improve the platform, not to profile individuals.
• Preference cookies: Remember settings you have chosen, such as responsible gaming limits, notification preferences and display options, so you do not have to reset them each time you log in.
• Security cookies: Help detect and prevent fraud and suspicious login attempts by recognising trusted devices and flagging unusual access patterns.

You can manage cookie preferences through your browser settings. Blocking certain cookies may affect how some parts of the platform work. The hq177 mobile app uses equivalent technologies within the app environment rather than browser cookies.

8 Data Retention

hq177 retains your personal data for as long as your account is active and for a reasonable period thereafter to fulfil our legal and operational obligations. Specific retention periods by data type are as follows:

• Account and registration data: Retained for the lifetime of your account plus a minimum of five years following account closure, in line with standard record-keeping practices.
• Identity verification documents: Retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction.
• Gaming activity logs: Retained for a minimum of three years for responsible gaming monitoring purposes.
• Customer support communications: Retained for two years from the date of each interaction, or longer where relevant to an ongoing dispute.
• Marketing consent records: Retained for as long as your consent remains valid, plus one year following withdrawal of consent.

When data is no longer required, it is deleted or anonymised in a secure manner. You may request early deletion of certain categories of data subject to the rights described in Section 10 below.

9 Security of Your Data

hq177 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or destruction. These include:

• Encryption of data in transit using TLS (Transport Layer Security) across all platform connections.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Access controls that restrict internal access to personal data on a need-to-know basis.
• Regular security assessments and monitoring of platform infrastructure.
• Two-factor authentication options available to all account holders to protect their login.
• Secure disposal procedures for data that has reached the end of its retention period.

No system is completely immune to security risks. In the unlikely event of a data breach that affects your personal data in a significant way, hq177 will notify affected users without undue delay and take immediate steps to contain and remediate the breach.

10 Your Rights Over Your Data

As a hq177 user, you have the following rights with respect to your personal data:

• Right of access: You can request a copy of the personal data hq177 holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can request that it be corrected. You can update basic account details directly from your account settings.
• Right to erasure: You can request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that transaction and identity records may need to be retained for the minimum periods described in Section 8.
• Right to restrict processing: You can request that we limit how we use your data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
• Right to data portability: You can request your personal data in a structured, commonly used, machine-readable format where processing is based on your consent or a contract.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal.
• Right to object: You can object to processing based on legitimate interests, including direct marketing. Where you object to direct marketing, we will stop immediately.

To exercise any of these rights, contact our support team using the details in Section 13. We will respond within a reasonable timeframe. We may need to verify your identity before processing a rights request.

11 Minors

hq177 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in our registration and KYC processes specifically to prevent underage users from accessing the platform.

If we become aware that personal data has been collected from a user who is under 18, we will close that account immediately and delete the associated data as promptly as possible. If you are a parent or guardian and believe your child has registered on hq177, please contact our support team immediately so we can take action.

12 Changes to This Privacy Policy

hq177 may update this Privacy Policy from time to time to reflect changes in platform features, data practices or applicable standards. The date shown at the top of this page will always reflect when the policy was last revised.

When we make material changes — for example, if we introduce a new type of data processing or change how we share data — we will notify registered users via in-platform notification or, where you have opted in, by email or SMS. Minor clarifications may be made without specific notification, so we recommend reviewing this page periodically.

Continued use of hq177 after any changes to this Privacy Policy constitutes your acceptance of the revised terms.

13 Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or to how hq177 handles your personal data, our support team is available 24 hours a day, seven days a week.

You can reach us via the live chat feature within the platform or app at any time. For written enquiries, you can email us at the address shown in the footer of this page. Please include your registered Pakistan mobile number or username in any written communication so we can locate your account quickly and respond accurately.

For requests to exercise your data rights — such as access, rectification or erasure requests — please use the subject line "Data Rights Request" in your email so we can route your query to the right team promptly. We aim to acknowledge all such requests within 72 hours and to fulfil them within a reasonable period thereafter.